When Will Kohls Have 305 Off Again
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Al of Traverse City, MI Verified Reviewer
Original review: May 8, 2022
I received a gift that I wanted to replace for something else. The price tags were on the items returned but since I didn't have the receipt, Kohl's gave me about 40% of the value because there couldn't find the items in their system. Again, the TAGS were on the returned items??!! I got a store credit but will never buy anything from Kohl's after using this BS credit...
Heather of North Royalton, OH Verified Reviewer Verified Buyer
Original review: May 4, 2022
I'm seriously never one to complain or leave reviews but this was by far the WORST experience I've ever had with a online order. On 4/16/22 I placed a online order for shoes for my 3 year old, estimated delivery was 4/22/22. I received a notification saying the shoes could not be delivered because somehow the address was wrong and was informed I had 72 hour to call to confirm the right address to Lasership in order to receive the shoes. I called Lasership and was told they had no problem re-delivering the shoes to the right address but Kohl's had to contact them with the right address. So my next step was obviously contacting Kohl's.
The customer service lady told me they could not change the address on their end and that they were going to have to cancel my order and ship it back to their Warehouse and I had to wait for a refund and then order the shoes again. Another week goes by and I still had no refund. I went decided to purchase different shoes from Dicks Sporting Goods because I was not going to take a chance by ordering again from Kohl's after this experience. All of a sudden the shoes showed up at my house. I once again contacted Kohl's asking why I now received the shoes without any update since I was told the order was canceled and I was going to be refunded.
The customer service employee said because of all the trouble they were still refunding me and sent the shoes as a gift/ apology for what had happened. It is now 5/3/22 and a refund has never actually been issued. I once again had to call Kohl's customer service. They claim they see that a refund was in the system but actually never processed and they can't issue another one in their system so now I have to physically bring in the shoes into the store to receive the refund and no longer get to keep the shoes. I was also told I had to bring in the shipping label into the store to receive the refund.
I explained I did Not have the label on the package anymore because I was Told I was Allowed to keep the shoes. The customer service representative said no problem he would email me one and I still Have yet to receive it. I'm sure you can understand why I'm very frustrated with this company. I saved All of my screenshots conversations about this issue just in case to cover myself. I will Never order online anything from KOHL'S ever again. Going into the store in person tomorrow to hopefully resolve this HORRIBLE experience. I pray I can get my money back. Who knew just trying to order my daughter shoes would turn into a 18day horrible issue like this!
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Brenda of Bradenton, FL Verified Reviewer
Original review: April 30, 2022
This started in the end of March 2022. I pay off my credit cards off every month except... Let me explain. On around 2/14/22 I made an online purchase to use some Kohl's cash. The amount was very small $14. I totally forgot I made the purchase come March when the invoice amount was due. I mean absolutely forgot. No excuses, nothing! In five years I have never made a late payment, paid in full. I was and still am a great customer but yes, I am human. It was only recently that I also decided to go paperless. Oops, my mistake especially with Kohl's. Come April, my $14. charge was now $84.00 with late charges and oh, my squeaky clean credit report, not so much anymore. All that work and for $14 that I forgot, my credit dropped almost 100pts! I am livid.
No phone calls until April, no emails until April and then they lock me out so I can't go online and find out what happened. I have to call, and speak with someone that said "I apologize" umpteenth times but to no avail. If I had not opted for paperless, I would have received my statement as a reminder and all would be well. No one can help me with the unlocking of my account! I am helpless and at their mercy. I have always enjoyed shopping Kohl's however I have little or no patience for a company that cannot assist me technology wise. Never mind apologizing, do something. Find out what happened and fix it. All I want to do is sign on... it keeps telling me that my credentials are invalid. HELP!!! There's a lot to be fixed here to become more consumer friendly.
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Red of Tustin, CA Verified Reviewer
Original review: April 11, 2022
I order a Converse Madison Mid Top shoe size 8. When I received the shoes it is size 10. I tried calling Kohl's to do a switch/replacement for the correct size. The person keep telling me to bring to Kohl's. I got so many runaround. I decide to return the shoes and went to The Off Broadway Store. I thought Kohl's a best place to shop. Now, I am thinking twice about shopping online there.
STEVEN of Depew, NY Verified Reviewer
Original review: Feb. 12, 2022
Ordered a hoodie online > went to Online Pick-up > was told by Customer Service it was sent to another store > that was the pinnacle of their problem-solving ability. Corporate Customer Service was equally inept at being useful but, both-in person and by phone, they both excel at frustration enhancement. Canceled the order > Closed my Kohl's account. Suggested they learn how customer satisfaction is good for business > be more Amazon~like.
Bruno of San Francisco, CA Verified Reviewer Verified Buyer
Original review: Jan. 29, 2022
Bought a product at Kohls.com because it was mentioned I would receive $30 in Kohl's Cash. However, I didn't see their e-mail and now it's "Expired". The expiration date is also VERY short, good luck with that. Customer service say they cannot do anything to help. Suuuure, it's not like if you had full access to my Kohl's account and could add $30 in there. Well done Kohl's, you've just lost one more customer.
CHERYL of Norwalk, CT Verified Reviewer Verified Buyer
Original review: Jan. 26, 2022
I have been waiting 10 days for an online order. I was told the order was fulfilled and they are waiting for USPS to pick up the package. Also, that I need to wait another week before they take action.
Vivian of Fayetteville, Georgia Verified Reviewer
Original review: Jan. 19, 2022
I have ordered several items mostly clothes. The quality and value exceeded my expectations. The return policy is very convenient in that you can take the order directly back to a local store for a return.
Suzanne of Aventura, FL Verified Reviewer
Original review: Jan. 11, 2022
Kohl's stole more than 10.00 from me returning a pair of sneakers I bought online. I am not happy about this and will share wherever I can on social media. I will never return to their store again. I bought the sneakers online for 56.00. After picking them up, I decided to run into the store and use up my 10.00 Kohl's cash buying 2 small items and then paying the difference of 3.72. I had asked the cashier prior to ringing it up, if I return the sneakers, do I have to bring back the coupon items as well, in order to get my full refund. She said yes!!! She did not elaborate on how it works when using the Kohl cash dollars and that I would not get my full amount back.
Well, to my horror, returning the sneakers and the 2 items yesterday, the manager had the nerve to tell me the 10.00 coupon was 'used up'. I said I don't want the trinkets, therefore trying to return the items so I can get my full refund back on the sneakers. They refused to refund me in full. So I took back my trinkets, which I ultimately don't want.
Now I'm out nearly 15.00. They didn't even give me back my full tax amount on the sneakers. I got back 44.00 for the sneakers. Stuck with 2 crap items I didn't need or want, just to use up the 10.00 Kohl Cash. They completely rob people out of their money this way. For every person they do this to, they make money. They robbed me out of my money. This should be told to people prior to using your stupid Kohl's cash dollars, which is not a gift in the end. The lame manager let me leave the store fuming. I don't think this is legal practice for consumers. I will reach out to the Florida consumer division. They stick with this ridiculous excuse as a store policy which you don't know about until too late. On the receipt, it is actually too late once it is rung up.
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Steve of Cromwell, CT Verified Reviewer
Original review: Jan. 8, 2022
I had a Kohl's balance in October of 2020 of approx. $35, which I paid in full thru my bank on October 16th. The Due Date was October 18th. Since the 18th was Sunday, they did not get my payment until the 19th (Monday). They credited the payment but charged me a $15 late payment. I then went to Florida the next week for the winter. My mail was being picked up but not being read. I had no bills (or so I thought). Along about mid-January 2021, I got a voice mail from Kohl's about an unpaid balance. I knew I had no balance so I thought it was a scam call and ignored it, but they called again the next week. So I called back and lo and behold, it was Kohl's telling me my account balance of $15 was 3 months overdue. The rep on the line told me why, because I was charged a late fee and didn't pay it. I told her no one notified me until now (?).
The bill had gone to my home address so I never knew I was charged the late fee. So I paid the late fee. But I tried to get the collections/accounting dept to call the credit bureaus since my credit score had tanked from 835 down to 705. They refused to do anything about it. I am just writing this to let everyone know this could happen. I was not notified I owed this money for three months. They waited three months before reaching out. It's really my mistake but their rule of not adjusting the problem is Draconian at best. Fair warning to everyone. Computers rule the world. I closed my Kohl's account and have not been back in their store since.
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Source: https://www.consumeraffairs.com/retail/kohls.html
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